Case Study – Construction Company – Falcon

Falcon Building Services provide a building and contents claim solution service to domestic and commercial clients / loss adjusters and insurers.

Workflow System Gathered requirements for a new CRM system. Investigated current working practises and identified opportunities to improve business processes.

Workshops / Interviews Used a variety of techniques to gather requirements from staff at all levels.

COTS package Identified ACT! from Sage as the appropriate tool and worked closely with a third party supplier to develop the system incorporating various user forms, workflows and document templates.

Full Project Lifecycle Completed all aspects of the project lifecycle, including gathering requirements, development, testing, deployment and user training.

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